Make a Booking

Prior to booking an appointment, please refer to the booking information at the bottom of this page.

EXISTING PATIENTS

If you are an existing patient, you can book your next appointment directly with your practitioner via the patient portal below, alternatively, you can call our reception on 03 9889 8008.

BY PHONE
(03) 9889 8008
ONLINE
Patient Portal

NEW PATIENTS

If you have been referred to a practitioner you can book an appointment with them directly through the “book a practitioner” form, otherwise use the new patient form or call us.

BY PHONE
(03) 9889 8008
ONLINE

Booking Information

Please scan and upload into the Charm Patient Portal test results from the last 12 months and the bottles of any supplements, herbs or medications you are taking. The last 3-5 days diet diary will speed up the process in the initial consultation.

In order to maximise your first consultation, it is ideal (but not essential) to have a complete blood review, which includes:

Full Blood Count / Evaluation (FBC/E) or Complete Blood Count (CBC)

An FBC is a broad group of tests that will generally examine markers for anemia, inflammation, and infection (mainly red blood cell markers and white blood cell makers).

B12 & Folate

As anemia can be caused by either low iron, folate or B12, an FBC provides much information in regards to how well your body is activating and using your folate.

Folate is also needed to create healthy levels of Red and White Blood Cells, which makes an FBC a good general screen to complete.

Full Biochemistry

An indicator of the health of your internal organs (such as liver and kidneys), electrolyte balance and key enzymes. A full biochemistry should also include cholesterol and lipid levels.

Homocysteine

An amino acid involved in methylation, an essential process that involves the nutrient, folate.  High or low readings can suggest interference with your ability to use and levels of active folate and B12.

Iron Studies (inc. ‘Ferritin’)

Involved in the synthesis of red blood cells (RBC), blood volume and a cofactor for many processes in the body, including detoxification and the production of brain chemistry.  Your iron status can also provide insight into the cause of anemia, or if low folate or B12 are in fact to blame.

Zinc

Zinc is an important nutrient crucial for cell function, a strong immune system, neurotransmitter balance and healthy digestion.  ‘Plasma zinc’ is the best way to test zinc levels.

Copper

Elevated copper levels have been associated with a range of hormonal imbalances, and mental health conditions.  This could be due to copper’s antagonistic relationship with Zinc, as it will compete for or block the absorption of mood balancing zinc if too high. Serum copper is the best way to measure this trace mineral.

In order to maximise your first consultation, it is ideal (but not essential) to have a complete blood review, which includes:

Full Blood Count / Evaluation (FBC/E) or Complete Blood Count (CBC)

An FBC is a broad group of tests that will generally examine markers for anemia, inflammation, and infection (mainly red blood cell markers and white blood cell makers).

B12 & Folate

As anemia can be caused by either low iron, folate or B12, an FBC provides much information in regards to how well your body is activating and using your folate.

Folate is also needed to create healthy levels of Red and White Blood Cells, which makes an FBC a good general screen to complete.

Full Biochemistry

An indicator of the health of your internal organs (such as liver and kidneys), electrolyte balance and key enzymes. A full biochemistry should also include cholesterol and lipid levels.

Homocysteine

An amino acid involved in methylation, an essential process that involves the nutrient, folate.  High or low readings can suggest interference with your ability to use and levels of active folate and B12.

Iron Studies (inc. ‘Ferritin’)

Involved in the synthesis of red blood cells (RBC), blood volume and a cofactor for many processes in the body, including detoxification and the production of brain chemistry.  Your iron status can also provide insight into the cause of anemia, or if low folate or B12 are in fact to blame.

Zinc

Zinc is an important nutrient crucial for cell function, a strong immune system, neurotransmitter balance and healthy digestion.  ‘Plasma zinc’ is the best way to test zinc levels.

Copper

Elevated copper levels have been associated with a range of hormonal imbalances, and mental health conditions.  This could be due to copper’s antagonistic relationship with Zinc, as it will compete for or block the absorption of mood balancing zinc if too high. Serum copper is the best way to measure this trace mineral.

In order to maximise your first consultation, it is ideal (but not essential) to have a complete blood review, which includes:

Full Blood Count / Evaluation (FBC/E) or Complete Blood Count (CBC)

An FBC is a broad group of tests that will generally examine markers for anemia, inflammation, and infection (mainly red blood cell markers and white blood cell makers).

B12 & Folate

As anemia can be caused by either low iron, folate or B12, an FBC provides much information in regards to how well your body is activating and using your folate.

Folate is also needed to create healthy levels of Red and White Blood Cells, which makes an FBC a good general screen to complete.

Full Biochemistry

An indicator of the health of your internal organs (such as liver and kidneys), electrolyte balance and key enzymes. A full biochemistry should also include cholesterol and lipid levels.

Homocysteine

An amino acid involved in methylation, an essential process that involves the nutrient, folate.  High or low readings can suggest interference with your ability to use and levels of active folate and B12.

Iron Studies (inc. ‘Ferritin’)

Involved in the synthesis of red blood cells (RBC), blood volume and a cofactor for many processes in the body, including detoxification and the production of brain chemistry.  Your iron status can also provide insight into the cause of anemia, or if low folate or B12 are in fact to blame.

Zinc

Zinc is an important nutrient crucial for cell function, a strong immune system, neurotransmitter balance and healthy digestion.  ‘Plasma zinc’ is the best way to test zinc levels.

Copper

Elevated copper levels have been associated with a range of hormonal imbalances, and mental health conditions.  This could be due to copper’s antagonistic relationship with Zinc, as it will compete for or block the absorption of mood balancing zinc if too high. Serum copper is the best way to measure this trace mineral.

For you to enjoy the full value of your treatments and allow yourself time to complete the online forms before your appointment. Please email us at ask@mergehealth.com.au if you have any trouble accessing the portal.

Full payment is required if appointments are rescheduled, missed or cancelled with less than 48 hours (2 business days) notice. At its discretion, Merge Health requires up-to-date credit card on file and apply charges in the event of an outstanding payment or missed appointment without notice.

As a service to you we confirm all appointments the day before via voice, sms and email reminders, though all systems are imperfect and aren’t 100% reliable.

Credit, EFTPOS and cash will be accepted at the time of consultation. For your convenience and to save you time, our friendly team can organise payments for Gift Vouchers over the phone on 03 9889 8008 /0432 694 016.

If you wish to repeat your prescription without a consultation, please message your practitioner through the Charm Patient Portal https://charmphr.com/login.sas to arrange for pick up or postage (express, trackable post only), 3 days before is ideal.  A maximum of 3 repeat prescriptions before a consultation is to be arranged.

Monday 9:30am – 6:00pm
Tuesday 9:30am – 6:00pm
Wednesday 9:30am – 6:00pm
Thursday 9:30am – 8:00pm
Friday 9:30am – 6:00pm
Monday 10:00am – 5:00pm
Tuesday 10:00am – 6:00pm
Wednesday 10:00am – 6:00pm
Thursday 1:00pm – 8:00pm
Friday 9:30am – 5:30pm

Saturday – by appointment

Available on request.  Prices per treatments above.

Students – 10% of total bill*

Pensioners – 10% of total bill*

*when a valid card is scanned and uploaded into the Charm portal.

We have formulated our returns and refunds policy on the basis of the ACCC Guidelines, which specifies that we are not obliged to return products purchased if you change your mind about a treatment plan or supplement use.  If there is a problem with your prescribed supplements, please contact us through the Charm ehr portal within five business days of receipt of your order to report a problem.

ACCC Guidelines for consumers regarding returns on goods and services:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Wrong Item Received
If you received an item you didn’t order/purchase or you did not receive an item you did order/purchase, please contact us through the Charm ehr portal to “Merge Health Administration” within five business days of receipt of your order so we can ship the correct item. If the error was on our end, we’ll ship the correct item to you at our cost. If the error was on your end, ship the correct item to you at your cost.

Expired Item
If a product date is past expiration when received, please contact us through the Charm ehr portal to “Merge Health Administration” within five business days of receipt of your order with a photograph of the product and expiry and we’ll make arrangements to replace the product or credit the purchase price at our cost.

Adverse Event
If you believe you have experienced an adverse event due to a supplied product or treatment, please photograph any visible reactions immediately, and attach these to a message to your prescribing practitioner through the Charm ehr portal.  We are obliged to submit these to the supplier for assessment.  Once approved as a reaction caused by the supplied product, we will exchange, return & credit, or refund you for the total cost to you.

TGA definition of an ‘Adverse Event’
An adverse event is any untoward medical occurrence in a patient administered a medicine and which does not necessarily have to have a causal relationship with this medicine. An adverse event can therefore be any unfavourable and unintended sign (for example, an abnormal laboratory finding), symptom, or disease temporally associated with the use of a medicine, whether or not considered related to this medicinehttps://www.tga.gov.au/reporting-medicine-and-vaccine-adverse-events-0 )

Rebates for the following health insurance providers are generally available.  Please contact your health fund to confirm the status of your eligibility to claim for Nutrition and Naturopathy consultations.

hicaps

  • ahm Health Insurance
  • HBF
  • Australian Health Management
  • HCF (Manchester Unity)
  • Australian Unity (GU Health)
  • Medibank Private
  • Australian Regional Health Group
  • NIB
  • BUPA (HBA, NRMA, SGIO, SGIC, Mutual Community)
  • RBHS
  • CBHS Friendly Society
  • WorkCover, WorkSafe